Home Cleaner Magazine
Customer Service
Quality Control 101 | Ensure that Your Clients are Happy with the Service Your Home Cleaning Service Provides
Master this and maid service success will be much easier! Are you losing clients due to poor service? Do you cringe every time you hear the phone ring? Are you sure of the quality your cleaning teams are providing? How many customer complaints are you getting? Would you feel confident raising your rates with the [...]
How to Maximize the Effectiveness of Your Sales Pipeline – The Telephone
“The first impression a prospect has of your company is the one that lasts the longest. Answering the phone is important; answering it well is critical.” Maid service businesses are, if nothing else, easy to start up. Almost anyone owning a vacuum cleaner and supplies can start their own business. However, running a business is [...]
Customer Service “No Problem” or is it?
Great Customer Service for Maid Service Business Success What does a customer REALLY want from you? When you can answer that question, you can keep customers longer and have greater profits. Even the most skilled managers and cleaning business owners make common mistakes that cost them customers. Here are a few top priorities for your [...]
Deadly Flu Cases in Maryland
Cleaning Business Owners Be Aware of this in Maryland CDC has confirmed that the influenza viruses isolated from the cluster of severe respiratory illness in one family in Maryland are seasonal influenza A H3N2 viruses. Genetic sequencing has confirmed that this is a typical human seasonal H3N2 virus that is more than 99% similar to [...]
Cultivating Great Manners in Your Employees to Ensure an Exceptional Client Experience
Please and thank you can open many doors and create many smiles. Manners are expected in our society and absolutely necessary if you want to make a good impression on your home cleaning business clients and keep them. We will discuss how to take it to new levels. Make your plans to join publisher Perry [...]
Colorado Cleaning Service Cuts Customer Attrition Rate by 50 Percent in Two Months
Colorado home cleaning business, All Star Cleaning, has cut its customer attrition rate in half in just 2 months by introducing a new way of monitoring whether its customers are happy. All Star Cleaning Services, Fort Collins, CO, has 150 customers and 12 employees. Its founder, Laura Smith, says that her company was struggling to [...]
For Cleaning Business Owners It’s Not Personal It’s Just Business
We’ve all heard that old cliché many times in mobster movies, when the hit man is about to terminate the life of his intended victim, “It’s not personal, it’s just business.” Of course, for the person hearing those chilling words directed at him or her, it is indeed very personal. It’s one thing to respond [...]
A Strong Customer Service Program Can Save Your Cleaning Service
Let’s face it, no matter how good your cleaning service’s hiring process, training process, and quality control process may be there will always be THOSE TIMES when the cleaning doesn’t hit the mark and you have an “unhappy” customer on your hands. It is during these times that the relationship with your disgruntled client built [...]
